Saskatchewan-built, for Canadian trades

The phone, the board, and the follow-up. One desk.

Bridge City Systems runs the work a plumbing, HVAC, electrical, roofing, or restoration shop loses when nobody answers. Every offering below uses the shop's own name.

• Job Line

  Answers the shop phone 24/7 across 9 languages, checks postal or ZIP zones, ingests MMS equipment photos, writes translated tickets onto the board, and pages on-call techs for emergencies.

• Front Desk

  Greets callers naturally without IVR trees, drops spam calls, bridges daytime human CSRs with dual-channel recording, and warm-transfers with translated visual and spoken context.

• Instant Reply

  Replies inside 60 seconds via SMS and compliant callback to web forms, Google LSA, Yelp, Angi, Thumbtack, Meta, and missed hangups using the same board-booking engine.

• Site Booking

  Embeddable 9-language website chat, photo uploader, and live arrival-window picker that converts visitors into confirmed board visits.

• Arrival Check

  Confirms tomorrow's scheduled visits or moves them live before a truck rolls to an empty driveway.

• Open-Day Calls

  Fills open dispatch windows from a plain-language goal, routing across voice and SMS per CA or US consent rules and halting automatically when slots fill.

• Quote Follow-up

  Works open quotes across consented voice and SMS cadences without unauthorized price changes, halting inside 1 second when approved.

• Job Check

  Checks repair quality after completion, catches issues privately before bad reviews happen, and sends Google review links to thrilled homeowners.

• Plan Renewal

  Contacts homeowners with expiring heating, cooling, or plumbing care plans to renew memberships and book included seasonal visits.

• Maintenance Offer

  Runs weather- and rebate-aware tune-up campaigns paced strictly to open non-emergency technician capacity.

• Call Review

  Scores 100% of AI specialist and bridged human CSR calls across 10 cited dimensions and queues Same-Day Recovery callbacks for missed bookings.

• Voice Bench

  Clones a trusted shop CSR voice with biometric consent and 1-click retirement, designs voices from one sentence, curates 9-language voices, tunes regional pronunciations, and runs A/B sample-call comparisons.

• Board Audit

  Audits tomorrow's board overnight for misclassified job types or missing notes, and mines yesterday's closed tickets for unquoted technician recommendations.

• Field Coach

  Mobile truck recording and 3-minute coaching digest for comfort advisors and technicians on in-home estimates, with zero seat minimums.

• Desk Ask

  Natural-language operational copilot answering questions across multi-language transcripts, MMS equipment records, and missed bookings with direct citations.

• Branch Rollout

  Manages multi-location contractor groups and white-label partner accounts from one hierarchy: shared playbooks, regional compliance packs, and wholesale usage rollups.